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About Our Shipping:

Because we have so many items for you to purchase (about 1600 different items), we have come up with what we hope is a simplified system of ordering. 
For the Unsecured Web Catalog:  There is an order page for groupings of products. Please fill out one of these order forms completely. If you do order on another order form that day you need only to insert your name on that order for us to identify you as the purchaser. All orders that are sent today will be read the next morning, consolidated and shipped together usually that day or the next business day.
For the Secured Web Site:  Just follow along, fill in the blanks and that's it.

For orders form the Continental United States (the 48 States).

For orders from Hawaii and Alaska

For orders from Puerto Rico

For orders from outside the United States, Hawaii, Alaska and Puerto Rico...meaning all other places including Canada, Mexico, etc.

For those interested in purchasing for resale larger quantities of merchandise.

ORDERS From the Continental United States (the 48 states)

1. We ask that you purchase a minimum of $20.00 worth plus shipping. On any orders under $20.00 we charge $15.00 to process that small an order.  This is due to the ever rising costs of filling, packing and processing of an order.  It basically costs just as much to fill a small, simple order as a much larger order.  

2. These are Our Shipping Charges for UPS Ground Service.
Under $20.00.......$15.00 charge to cover all our processing charges.
$20.00 up to $30.00           $7.95
$30.01 to $50.00    $8.95
$50.01 to $75.00    $9.95
$75.01 to $100.00  $10.95
$100.01 to $150.00    $14.95
$150.01 to $200.00    $19.95
$200.01 to $300.00    $29.95
$300.01 to $450.00    $39.95
$450.01 to $600.00    $49.95
$600.01 to $750.00    $59.95
$750.01 and over        6.75% of the Total Amount

3.  Our Shipping Charges:  We have a big problem with UPS weights and its relation to the amount we charge you for shipping.  A bag of potting medium for $12.50 will weigh about 26 pounds.  A tool that costs $12.50 may weigh 4 ounces.  To charge you the appropriate amount for shipping is extremely difficult.  We truly agonize over this.  It does sound strange, funny that we have spend so much time worrying, fretting about our shipping charges.  We have a good handle on all aspects of our Bonsai Supply Business, except this one.  We have been shipping merchandise from the late '60's (then there was no UPS..just bus and air). Prior to the advent of the Internet and its fabulous opportunity for you and I to rendezvous via a computer, we accepted orders by mail and the telephone.  Then it was more personal and informal (we strive not to lose the personal touch even when you and I are only making contact via computer).  
Back then you placed the order by mail and added 20% to the total amount of the order for shipping.  When we sent out the order, we either refunded any excess amount of money in a refund check or stated on the invoice that a certain amount was still owing.  Back then when you called in an order, we would tell you that we would add whatever UPS charged us plus a shipping/boxing charge of $4.00 or $5.00.
Now we use software that will only use a dollar amount category to add in the shipping charges. Yes, this does make it "easy" for you to know the shipping charge on your order, but is also sometimes way off in the actual amount charged for shipping. 

Other services such as 3 Day, 2 Day and Overnight are available, but we then get into Air Shipments and dimensional weight.  Please contact us at 1 800 982 1223 if you prefer that service and I will discuss the details with you.

ORDERS FROM HAWAII & ALASKA 

No Minimum Order Amount.
The shipping charges are the boxing charges + UPS charges.
We will override the Shipping Charges shown on your Order Form and apply the following items for your shipping charges:
1. The Boxing Charge is $5.00 per box
2. We ship ONLY by UPS which means we no longer ship by US Postal Service.  Using the US Postal Service is a customer service that is too demanding of our time.  With business growing as astronomically as it is we are stretching our talents too much by wasting time going to the Post Office and standing in line after we have done all the preparation work already.  UPS comes to our warehouse every day to pick up all our packages
What does this mean to you...our customer???
Well, the following are some samples the UPS rates for Hawaii and Alaska..
Remember there are no ground rates or 3 day select rates from Texas to Hawaii or to Alaska
This means that the least expensive rate is 2 day air. 
1 pound is $23.75
2 pounds is $25.25
3 pounds is $26.75
4 pounds is $28.25
5 pounds is $29.75
10 pounds is $37.25
15 pounds is $44.75
20 pounds is $52.25
We then get involved with dimensional weight...which means the box size.  Here is an example of a box that we recently sent
to Alaska:  The box actually weighed 8 pounds and had one set of ceramic pots and 11 other items.  The box's dimensions
were 14" x 12" x 13" which divided by UPS dimensional divider of 194 comes up to 12 pounds.  Thus we charged the customer for 12 pounds as the box size (dimensional weight size) was larger than the actual weight of the shipment.
In other words, it takes up 12 pounds of space in their cargo hold even though it weighs only 8 pounds.

Shipping Charge Estimates- $35.00 payable in advance....We cannot estimate the actual shipping charges until we pull the order and then pack it in the appropriate box.  We then can weigh it and measure its dimensions.  Only then can we say what the package will cost to ship.  Sorry, we cannot do this for free.  If you want us to give you the exact costs of shipping we will charge you a $35.00 service charge in advance to give you this information.  That $35.00 service charge will be credited to your total order if you do decide to place the order.  Why do we sound so mercenary???  We just had a group from Trinidad who placed and order and wanted a pro forma invoice sent to them along with the shipping costs.  It was a $400.00 order.  It took about 1 1/2 hours of our time to pull the order, pack the order, weigh the boxes, prepare the documents, etc.  Then...what did they say?  Well the shipping charge was too much and they will get back with me.  I understand that, but I also understand that we spent 1 1/2 hours for nothing and another amount of time putting the merchandise back in stock.  This was a waste of productive time that could be spent filling orders and taking care of domestic customers which is a whale of a lot easier and much more fun.

ORDERS FROM PUERTO RICO

Minimum Order Amount - $100.00
Document Preparation - $25.00
The shipping charges are the boxing charges + UPS charges.
We will override the Shipping Charges shown on your Order Form and apply the following items for your shipping charges:
1. The Boxing Charge is $5.00 per box
2. We ship ONLY by UPS which means we no longer ship by US Postal Service.  Using the US Postal Service is a customer service that is too demanding of our time.  With business growing as astronomically as it is we are stretching our talents too much by wasting time going to the Post Office and standing in line after we have done all the preparation work already.  UPS comes to our warehouse every day to pick up all our packages
What does this mean to you...our customer???
Well, the following are some samples of the UPS rates for Puerto Rico..
Remember there are no ground rates or 3 day select rates from Texas to Puerto Rico.
This means that the least expensive rate is 2 day air. 
1 pound is $23.75
2 pounds is $25.25
3 pounds is $26.75
4 pounds is $28.25
5 pounds is $29.75
10 pounds is $37.25
15 pounds is $44.75
20 pounds is $52.25
We then get involved with dimensional weight...which means the box size.  Here is an example of a box that we recently sent
to Alaska:  The box actually weighed 8 pounds and had one set of ceramic pots and 11 other items.  The box's dimensions
were 14" x 12" x 13" which divided by UPS dimensional divider of 194 comes up to 12 pounds.  Thus we charged the customer for 12 pounds as the box size (dimensional weight size) was larger than the actual weight of the shipment.
In other words, it takes up 12 pounds of space in their cargo hold even though it weighs only 8 pounds.

Shipping Charge Estimates- $35.00 payable in advance....We cannot estimate the actual shipping charges until we pull the order and then pack it in the appropriate box.  We then can weigh it and measure its dimensions.  Only then can we say what the package will cost to ship.  Sorry, we cannot do this for free.  If you want us to give you the exact costs of shipping we will charge you a $35.00 service charge in advance to give you this information.  That $35.00 service charge will be credited to your total order if you do decide to place the order.  Why do we sound so mercenary???  We just had a group from Trinidad who placed and order and wanted a pro forma invoice sent to them along with the shipping costs.  It was a $400.00 order.  It took about 1 1/2 hours of our time to pull the order, pack the order, weigh the boxes, prepare the documents, etc.  Then...what did they say?  Well the shipping charge was too much and they will get back with me.  I understand that, but I also understand that we spent 1 1/2 hours for nothing and another amount of time putting the merchandise back in stock.  This was a waste of productive time that could be spent filling orders and taking care of domestic customers which is a whale of a lot easier and much more fun.

ORDERS FROM OUTSIDE THE CONTINENTAL UNITED STATES,  HAWAII,  ALASKA  AND PUERTO RICO:

Minimum Order Amount - none
Document Preparation - $5.00
The shipping charges are the boxing charges + UPS charges.
We will override the Shipping Charges shown on your Order Form and apply the following items for your shipping charges:
1. The Boxing Charge is $5.00 per box
2. We ship ONLY by UPS which means we no longer ship by US Postal Service.  Using the US Postal Service is a customer service that is too demanding of our time.  With business growing as astronomically as it is we are stretching our talents too much by wasting time going to the Post Office and standing in line after we have done all the preparation work already.  UPS comes to our warehouse every day to pick up all our packages
What does this mean to you...our customer???
This means that the least expensive rate is air. 
You can figure your rates by checking out the ups.com website. Our zip code is 75042 and we are in the Dallas, Texas area.
We then get involved with dimensional weight...which means the box size.  Here is an example of a box that we recently sent
to Alaska:  The box actually weighed 8 pounds and had one set of ceramic pots and 11 other items.  The box's dimensions
were 14" x 12" x 13" which divided by UPS dimensional divider of 194 comes up to 12 pounds.  Thus we charged the customer for 12 pounds as the box size (dimensional weight size) was larger than the actual weight of the shipment.
In other words, it takes up 12 pounds of space in their cargo hold even though it weighs only 8 pounds.

Shipping Charge Estimates- $35.00 payable in advance....We cannot estimate the actual shipping charges until we pull the order and then pack it in the appropriate box.  We then can weigh it and measure its dimensions.  Only then can we say what the package will cost to ship.  Sorry, we cannot do this for free.  If you want us to give you the exact costs of shipping we will charge you a $35.00 service charge in advance to give you this information.  That $35.00 service charge will be credited to your total order if you do decide to place the order.  Why do we sound so mercenary???  We just had a group from Trinidad who placed and order and wanted a pro forma invoice sent to them along with the shipping costs.  It was a $400.00 order.  It took about 1 1/2 hours of our time to pull the order, pack the order, weigh the boxes, prepare the documents, etc.  Then...what did they say?  Well the shipping charge was too much and they will get back with me.  I understand that, but I also understand that we spent 1 1/2 hours for nothing and another amount of time putting the merchandise back in stock.  This was a waste of productive time that could be spent filling orders and taking care of domestic customers which is a whale of a lot easier and much more fun.

REGARDING WHOLESALE ORDERS

We do wholesale our supplies to legitimate retailers. We do not wholesale live Bonsai plants. We zealously strive to sell wholesale only to persons who will resell to retail customers. Please contact us for information.

We do have a number of customers from outside the continental United States who are experiencing profitable growth utilizing our resources. Come join our growing list of wholesale customers who have found we're their best source of supplies at extremely competitive prices Worldwide!