Return Policy & Satisfaction Guarantee

30-Day Satisfaction Guarantee

Our products are guaranteed to meet, and in most cases, exceed your expectations. If you are not satisfied with any product purchased for that matter, return the product within 30 days of purchase date for a full refund of the purchased price.

Fujiyama Warranty and Returns

Fujiyama tools carry a 7 year warranty against manufacturing defects, and a 30 day satisfaction guarantee

Warranty Terms & Conditions: Any manufacturing defect that may arise during our 7-year warranty period will be replaced or repaired.

Fujiyama tool warranties are limited to the original purchaser, with verified proof of purchase from Dallas Bonsai or authorized distributor. The 7-year warranty covers against breakage or malfunction of the tool under normal use due to defects in material. At our discretion, we will replace or repair any defective Fujiyama tool with the same or updated version at no cost to you. We will issue store credit in the amount of the purchase price if a repair or replacement is not possible. The product warranty will become void if the product is misused, abused, tampered with, modified, disassembled, or if the product is repaired by anyone other than Dallas Bonsai.

30 Day Plant Replacement Guarantee

We now offer a 30-day plant replacement policy. This replacement policy is straight forward and simple; If your tree ends up dead within 30 days, we’ll replace it for free and even cover the shipping cost to get it to you. Simply call us and we’ll get you taken care of. It’s as simple as that.

How do I return an item?

Please contact customer service for more information on returning an item. Thank you.

Warranty/Guarantee Claims

Please contact us at 1-800-982-1223 Monday-Friday 9:30am - 5pm CST. or you can email us at:

Support: 800-982-1223

Call us Monday Through Friday, 9:30am to 5PM CST